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At The Carolina Center for Behavior Health, we provide comprehensive, individualized treatment that meets the complex mental and behavioral health needs of our patients.
Mission Statement
Our mission is to provide quality healthcare services that: PATIENTS recommend to families and friends, PHYSICIANS prefer for their patients, PURCHASERS select for their clients, EMPLOYEES are proud of, and INVESTORS seek for long-term
results.
Statement of Principles
We realize this mission through our commitment to the following principles:
Service Excellence
We will provide timely, professional, effective and efficient service to all of our customer groups.
Continuous Improvement in Measurable Ways
We will identify the key needs of our customers, assess how well we
meet those needs, continuously improve our services, and measure our
progress.
Employee Development
We understand that the professionalism and drive of our people are the
most important factors in the quality of the service Universal Health
Services provides. We will hire talented people, increase their skills
through training and experience, and provide opportunities for personal
and professional growth within the company.
Ethical and Fair Treatment of All
We are committed to forming relationships of fairness and trust with
our patients, our physicians, purchasers of our services, and our
employees. We will conduct our business according to the highest
ethical standards.
Teamwork
We will work together to provide ever-improving customer service. This
team approach to our work will supercede traditional departmental
organization and create a true customer focus. People at all levels of
the organization will participate in decision-making and process
improvement.
Compassion
We will never lose sight of the fact that we provide care and comfort
to people in need. The patients and families that rely upon us are
fellow human beings, and they will receive respectful and dignified
treatment from all of our people at all times.
Innovation in Service Delivery
We will invest in the development of new and better ways of delivering our services. |
